Last updated: 14 July 2026
New Chapter is provided by Neovia Ltd, a private limited company registered in Cyprus (registration number ΗΕ476226) ("Neovia," "we," "us," "our").
By downloading, accessing, or using the New Chapter app ("App"), you agree to these Terms & Conditions ("Terms"). If you do not agree, do not use the App.
You must be at least 14 years old to use New Chapter. If you are under the age of majority in your country, you confirm you have permission from a parent or guardian to use the App.
New Chapter provides educational and self-guided wellbeing content only, including journaling, mood tracking, and structured recovery content related to breakup recovery. It is not a healthcare service and does not provide medical, psychological, or psychiatric treatment, diagnosis, or advice. Do not delay seeking professional care because of your use of the App.
If you believe you may harm yourself or others, or are experiencing suicidal thoughts or another emergency, do not rely on this App. Contact your local emergency services immediately.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of any unauthorized use.
The App's core features are free to use. New Chapter Plus is an optional paid subscription that unlocks additional features, described in the App Store or Google Play listing. No free trial is offered — a Plus subscription begins immediately upon purchase.
Current subscription pricing is displayed in the App Store or Google Play listing before purchase.
Refund requests are handled by Apple or Google in accordance with their respective platform policies, as all payments are processed through the App Store or Google Play. Neovia Ltd does not directly process refunds for App Store or Play Store purchases.
You agree not to:
All content, design, characters (including the Luna mascot), branding, and materials within the App are owned by Neovia Ltd or its licensors. You may not copy, reproduce, distribute, or create derivative works from App content or assets without permission.
Journal entries and personal data you input remain yours. By using the App, you grant us a limited licence to store and process journal content solely to provide and operate the App's features requested by you, as described in our Privacy Policy. We do not analyze journal content for advertising or marketing purposes.
The App is provided "as is" without warranties of any kind, express or implied. We do not guarantee the App will be uninterrupted, error-free, or meet your specific needs.
To the maximum extent permitted by law, Neovia Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the App, including but not limited to: loss of data, loss of profits, business interruption, device damage, or reliance on App content. This limitation applies regardless of the legal theory of liability. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
We may modify, suspend, or discontinue features of the App at any time, with or without notice.
We are not liable for delays or failures in the App's operation caused by events outside our reasonable control, including internet outages, cloud provider failures, or natural disasters.
The App is distributed via the Apple App Store and Google Play. Apple and Google are not parties to these Terms and bear no responsibility for the App, its content, or maintenance and support. Apple's and Google's own terms of service also apply to your download and use of the App. To the extent required, Apple is a third-party beneficiary of these Terms and may enforce them against you.
We may suspend or terminate your access to the App if you breach these Terms. You may stop using the App and delete your account at any time by emailing support@brightwaveapps.com. Your account and associated data will be deleted within 30 days of your request. Deletion of your account will generally result in the permanent removal of your journal entries and other stored content, subject to our Privacy Policy and any legal obligations to retain certain information. Deleting your account does not automatically cancel an active subscription. This must be cancelled separately through your Apple ID or Google Play account.
We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of Cyprus. Any disputes shall be subject to the exclusive jurisdiction of the courts of Cyprus.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Neovia Ltd regarding your use of the App.
For questions about these Terms, contact: support@brightwaveapps.com